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Delivery & Returns

Delivery Time
We aim to dispatch your product within 1 working day from your order being placed with us a large percentage of our orders are dispatched within 24hrs of being received.

UK Tracked Standard Delivery from - £2.99

Made via Royal Mail Standard Tracked Service (this service is quoted by the royal mail as being a 2/3 day service)

UK Special Next Day Delivery from - £7.99

Made via Royal Mail Special Delivery (quoted as Next day delivery before 1pm)

 

International Delivery - Made via UPS or Fed Ex Fully Tracked & Signed for Services

Europe Std UPS as being a 3-5 day service

Europe UPS Next Day Service

Rest of the World from - Std 3-5 day service

USA & Canada - 1-2 Day Fed Ex Expedited service



Customs and Import charges
Customs and import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and recommend you contact your local customs office for current charges before you order as customs policies and import duties vary widely from country to country. Please be aware that your parcel can be delayed by customs, this is something that we have no control over and cannot supply any details why or for how long your parcel may have been delayed.

All Deliveries
If you are not at the Delivery address to receive your parcel and the item does not fit through the letter box then the postman will leave a calling card at the address giving you detailed instructions and how and where you can collect it. Please be aware it is your responsibility to collect the item before it is “returned to sender”.

What do I do if my item has been returned to sender?
If your item was returned to sender, this means the address you have provided us was wrong or incomplete, or you did not pick up your parcel from the post office in time. If you would like us to send your item out again, you will have to pay for re-postage. Please contact us for instructions.