Returns Procedures - Refunds and Exchanges
In the event that you are not completely satisfied with your product and need to return your product for a Refund or exchange please follow the procedures below:
If you are not 100% satisfied with your purchase, you can return it within 14 days of purchase. Items must be returned with all original packaging and must not have been worn, or show evidence of being worn.Please do not apply tape to the shoe box as this renders the product unsellable and will be rejected. Items purchased through our website may be returned for a full refund, or you may wish to return an item for a suitable exchange (the next size up for example). Please note that you are responsible for the cost of postage to return your item.
If item had free delivery a £3.99 restocking charge will be deducted from any refund given.
Please email all exchange requests to our Customer Care Team - email@example.com
Please ensure the exchange is unworn and unused other than fitment purposes in the exact same condition that it was received.
Your item can be returned for an exchange anytime within 14 days of receipt, please note all exchanges agreed are at our discretion, we will try our best to exchange the item for you in a different size or style but we cannot guarantee we will have the item you need in stock. As fashion is changing constantly we only carry a set amount in each style in stock,so please bear this in mind to avoid disappointment.
If you are in the UK the 1st Replacement / Exchange will be delivered to you free of charge in line with our free UK exchange policy.
All we ask is that you pay the return postage of the exchange item back to ShoeKandi.
*All subsequent replacements / exchanges thereafter will be funded in full be the buyer, please note this does not apply to international purchases whereby the buyer is responsible for all shipping costs.
1) Please include within the return the following information:
a)Your Full Name
b)Your Full Address
c)The Original order reference number
2) Please seal the package securely and send to the return address below, please obtain proof of postage from your local Post Office / courier. The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
If you are returning anything to us from outside the EU, please note you must complete a customs declaration correctly indicating that the package contains (returned goods) . Shoekandi will not under any circumstances be held liable or pay any customs levy or duty resulting from a returned item , the item will be refused delivery and returned to the sender.
Return address please send to –
PO Box 87
What if my item was delivered faulty?
Every item is checked thoroughly before dispatch however in the unlikely event that your item is faulty please email us at firstname.lastname@example.org within 7 days quoting your order reference number, explanation of fault and whether you would like a refund or a replacement.
We will advise how to return the item to us. Please note no un-authorised returns will be accepted at our warehouse without prior consent. We will not refund any postage costs unless specifically agreed beforehand.
How do I cancel my order?
Once payment has been debited from your account, the transaction will be fully processed, therefore please follow the returns procedure for a refund or exchange.
What if I received an incorrect item?
In the unlikely event the item you received is incorrect, please email us at email@example.com quoting your order reference number and the item you’ve received, and we will advise how to return the item to us and the next steps.We will not refund any postage costs unless specifically agreed beforehand.
What if my shoes aren't suitable after wearing them?
Unfortunately we are unable to accept used worn items / goods which are unsuitable or don't fit, or reimburse postage costs incurred returning the unused/unsuitable items to us.
You have the right to cancel your order under the Distance Selling Regulations and the agreement between us by informing us within 7 working days of receipt of your goods. The 7 working days commences from the day after the day you receive your goods.
Customer Duty of Care
The customer has a duty of care during the cancellation period for all products purchased.
Support & Contact
If you have any questions or queries, please email our Customer Support Team at firstname.lastname@example.org